You can cancel your order independently directly from your account or by writing an email to firstname.lastname@example.org; you will receive confirmation by email and the respective refund within 10 working days.
It is not possible to change orders: you can cancel your order and redo it correctly.
Because all Tudor, Pomellato and those belonging to the Sales category are excluded from the promotion! of our site: they are in fact already discounted at -30% on a continuous basis.
No, on Black Friday it is not possible to order out of stock items at the promotion price.
You have until December 31, 2023 to make a return for purchases made between November 24 and 26, 2023.
Your return will be processed and refunded within 14 business days.
Inside the package you will find all the explanations.
Orders placed between 24 and 26 November 2023 will be processed by 15 December 2023, due to high traffic of purchases.
Given the amount of orders in the period, we do not accept these requests on these days.
Once the package has been shipped, you will receive DHL tracking via email to track your shipment.
No, each order has its own shipment even if it is directed to the same recipient.
Write an email to email@example.com with the order number and the name of the person who executed it.
Choose the payment method that is most convenient for you: you can pay by credit card, Paypal, in installments with Klarna (for purchases up to 1000 euros), by cash on delivery, by bank transfer (in this case your order will be sent only to bank transfer received).
he direct contact for online purchases is exclusively: firstname.lastname@example.org.
For all orders in Italy over € 50
Credit Card, Bank Transfer, Paypal, Cash on Delivery
Request it during the purchase